FAQ

Do I need a referral to see a Podiatrist?

No you do not need a referral.

What do I need to bring to my first Podiatry appointment?

You do not necessarily need to bring anything to your first appointment, although sometimes it is useful to bring your current shoes or old insoles that you predominantly wear. This way, your podiatrist can give you some advice on footwear, and see if it is contributing to your problem. You may also have some relevant X-rays or scans that may help in diagnosing the problem.

How often should I visit a Podiatrist?

Many general podiatry patients have recurring problems due to genetic factors, lifestyle or footwear choice. Some footwear related problems (such as corns from tight shoes) are fixed with a one-off treatment and shoe advice, whereas others may require occasional ongoing care. Pain is usually a good indicator of when its time to return.

Is Podiatry Covered by my private health?

If you have Private Health cover, and are with extra’s then YES podiatry is covered by your health fund. We also have HICAPS, so you can claim on the spot. You can always check with your health fund to see what cover you have for podiatry.

Is Podiatry Covered by Medicare?

In a few cases, such as Diabetic patients, Podiatry can be claimed through medicare, but you will need a doctors referral for this.

Click here for more on Medicare Enhanced Primary Care (EPC) Program

Orthotic FAQs

Do I need a referral to get orthotics?

No you do not need a referral. Many clients are however referred from other practitioners such as Physiotherapists, Chiropractors, General practitioners or Personal Trainers for assessments and possible orthotic therapy.

What’s the difference between hard and soft orthotics?

There are many different types of materials used to create customized kinetic orthotics ranging from thick and dense thermoplastics, rigid to flexible carbon fribres and soft and stiff EVA materials. There are also kinetic wedges that can be created for sports specific shoes (racing shoes or football boots), made from soft or dense materials. The type orthotic and and its material design be determined by a in-depth biomechanical examination.

Where possible, all our sports orthotics have the thickest, softest top cover for comfort possible without constricting the foot inside the shoe. As most sports shoes and many casual shoes have a removable liner, this is generally discarded when a full length sports orthotic is fitted inside the shoe.

What should I bring to the appointment?

If you have been referred, please bring your referral letter. Any relevant scans can help such as X-rays, CT’s, MRI’s etc if you have them. It is also helpful if you bring shorts or tracksuit pants and your old and new sports shoes if you have them to check suitability and wear patterns. If you don’t have new shoes, don’t buy any as we will normally recommend a suitable replacement and many patients come in with the wrong shoes.

How long does it take to get used to them?

Usually 1 – 2 week(s) after you have been through the examination and been casted. If we are using a previous cast, it will take no longer than 1 week before you have your new pair.

When should they be replaced?

If no problems have occurred since they were first issued, it is worth having them checked by your podiatrist every 18 to 24 months. If new or previous pain symptoms reappear, it is important to check them immediately.

If the orthotic cover is worn or splitting but the shell looks intact, they may only need a recover. Ask your podiatrist.

As a rough guide, it is usually worth recasting for new orthotics after 5 years, as your feet gradually change with age and activity.

How do I stop my old orthotics squeaking in my shoes?

Movement of the orthotic against the shoe can buff the orthotic up to a smooth shine. Simply rough the orthotic gently with a mild sandpaper or file to remove the shiny edges. Other options including using talcum power in the shoe or lining the base of the orthotics edge with sports tape.

Should orthotics cause blisters?

No. Bring them straight in for a check-up. Blisters can occur as a result of: Orthotics being too high; orthotics not fitting the shoe properly; shoes being too worn; poor calf muscle range; poor sock choice; and worn shoes, just to name a few.

What’s the difference between custom and off the shelf orthotics?

Off the shelf orthotics are made to fit an average foot shape, and as such their correction is limited and symmetrical. They are also made from compressible foams and as such, distort very quickly especially as the foot may have to deal with up to three times the persons bodyweight in running. They do have a place for very mild pronation problems, or if a patient needs an extremely lightweight race orthotics for track and field over track distances (similar to a wedge described previously).

Custom orthotics have the advantage of being prescribed exactly for the patients condition, and are usually made from more durable materials, hence keeping their corrective properties for up to several years.

Will my Health Fund cover the cost?

As long as you are in the top levels of most health funds, you should be covered for orthotics (annually and per family member) and consultations. Rebates will vary so if you’re unsure, check with your health fund directly.

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